Consent-based session
The customer shares the Remote Client ID and password and authorizes control.
Standalone product, native integration
Remote support for IT technicians, standalone or integrated into NexaDesk workflows
NexaDesk Remote Support connects technicians to remote devices with partner ID and temporary password. When used with NexaDesk Gestionale, the session is linked to client, device, duration, notes, report and possible billing.
How it works
Authorized direct access
For support contracts, direct access can be prepared and tied to license and customer policy.
Encrypted NexaDesk bridge
The connection uses a dedicated relay without opening router ports at the customer site.
NexaDesk integration
Sessions can start from the client profile, ticket or support contract.
Remote support plans
Pricing is separate from NexaDesk Gestionale. A remote-only license activates Remote Client, not the management app.
Remote Basic
EUR 19.00 / month
For small technicians and light usage with manual ID/password sessions.
1 technician/device activations
Request planRemote Pro
EUR 49.00 / month
For professional use with multiple technicians and authorized direct access.
3 technician/device activations
Request planRemote Business
EUR 588.00 / year
Annual team plan with relay priority and up to 10 technicians.
10 technician/device activations
Request planLimited free private use
A free private/non-commercial mode can be offered: manual sessions, no unattended access, time and traffic limits, no client registry integration and no professional branding.
Suggested limits
- Remote Basic: 1 technician, light usage, manual sessions.
- Remote Pro: 3 technicians, professional sessions and authorized direct access.
- Remote Business: up to 10 technicians, relay priority and team use.