Client area and history
Customers can access their area, view license data, expiry, software downloads and open or closed tickets.
Email notifications
When a ticket is opened or answered, the customer can receive an email with the reference needed to follow it.
Synchronization with NexaDesk
Tickets created in the portal can appear in the desktop app, where staff manage replies and statuses without duplicate data entry.
FAQ
Is the ticket portal separate from the app?
Yes. It is a web component connected to NexaDesk through configuration and token.
Can customers view ticket history?
Yes. The client area shows open, answered and closed tickets.