ID and password sessions
The customer shares an ID and temporary password. The technician starts the session from the viewer without complex network setup.
An IT technician needs more than a remote screen. Consent, stable control, client history, service notes and optional billing matter. NexaDesk Remote Support works standalone and can also be part of the Gestionale workflow.
The customer shares an ID and temporary password. The technician starts the session from the viewer without complex network setup.
When the session starts from Gestionale, start, end, duration, notes and billable status can stay connected to the client or ticket.
During the Founding Tester program, anonymous technical metrics about video quality, latency, stability and compatibility help improve real support scenarios.
Yes. Professional plans are designed for solo technicians, repair shops and small IT teams.
Yes. Approved Founding Testers receive 6 free months.